@sojourner353
Error code: 0xC004C020 - Activation key by phone / Call Skype
Instructions on how to get the CID for offline MAK keys
Hi all.
We have a saying here in Egypt: "Don't give me a fish, but teach me how to catch it".
Here in this self-made video, I made a simple tutorial on how to contact the Microsoft Product Activation Center to get a CID for Windows or Office using an offline VL MAK key; so everyone whether experienced or not can do it himself.
Use Skype to call the UK toll free number (+4408000188354), more faster and less steps than calling the US toll free number (+18887251047)
Here's the video:
https://www.youtube.com/watch?v=H_eHdzBW7uE
Text (Written) conversation:
Welcome to the Microsoft Product Activation Center,
To help improve the quality of our products, services and training --> This call may be recorded or monitored and information collected on this call may be accessed by Microsoft affiliates, substitutes and service providers internationally.
To consent recording or monitoring of this call press (1), or to continue without recording or monitoring press (2)
Press (2)
Thank you, this call will not be recorded or monitored.
For security purposes, please enter the following number on your phone's touch ten pad: XXX
Enter the 3 digit security code
Thank you.
Welcome to Microsoft Product Activation,
To activate Windows, press (1)
To activate Office for Mac, press (2)
For other Office products, press (3)
Press (2) in all cases, whether you're activating Windows or Office
If you are actual computer with the activation wizard open, press (1)
Otherwise, press (2)
Press (1)
Okay, now take a look at your screen,
I'll ask you to tell me the installation ID,
The installation ID is a long number broken into several groups,
I'll ask you for one group at a time,
Please enter the digits in group one.
Enter the 6 or 7 digits 1st block of your IID
Great, now enter the digits in group two.
You follow until you enter your entire (9 groups) Installation ID
Got it, thanks. One moment please while I look that up.
I was not able to validate your installation ID,
Please hold while I transfer you to a Microsoft representative.
Please have the activation window open on your computer screen; so you have your installation ID number handy.
The representative will need this number to assist you with activating your product.
Do not panic and wait to be transferred
We'd love to learn from your support experience,
Would you participate in a pre-survey at the end of your call ?
Please press (1) for YES, or (2) for NO
Press (2)
After some time (may be short or long or even immediately depending on their availability), you'll be directed the the MS representative to start a live conversation.
Rep: Thank you for calling Microsoft. My name is (Robin). May I know the software you're trying to activate ?
Me : I'm trying to activate Office 2019 for Windows (specify your product just like this example)
Rep: Okay Sir, I'd be happy to assist you Sir. I got your IID automatically through the IVR system, so give me a moment Sir, let me verify here.
(He may ask you again for the 1st block of the IID or rarely the entire IID)
Me : Yeah, okay.
Rep: So in the mean time, I'd like to inform you that in future if you have any inquiries regarding product activation, call back to the same number or visit our website (support.microsoft.com). Okay ?
Me : Okay, thank you very much.
Rep: Welcome Sir. Congratulations, I have successfully generated the confirmation ID for you. Are you ready to enter it now ?
Me : Yeah, please.
Now he will tell you your 48 digit Confirmation ID block-by-block --> Go ahead and enter this in the Activation Wizard and then press enter.
Your product is now activated.
